Returns + Exchanges

Last Updated: July 1, 2026

We want you to enjoy your RockPot products. If your purchase does not meet your expectations, we are happy to assist with returns and exchanges.

Return Eligibility

Items may be eligible for return if:

• The return request is submitted within 30 days of delivery
• The product is unused and in original condition
• Original packaging and accessories are included
• The product has not been damaged or modified

Non-Returnable Items

The following items may not be eligible for return:

• Used products
• Damaged items caused after delivery
• Products without original packaging
• Final sale items
• Gift cards

How To Request A Return

To start a return:

1. Contact our customer service team with your order details.
2. Provide information about the item you would like to return.
3. Follow the return instructions provided.
4. Ship the item according to the return requirements.

Refunds

Once your return is received and inspected, we will process your refund.

Approved refunds will be issued to the original payment method.

Please allow additional processing time depending on your bank or payment provider.

Original shipping fees may not be refundable unless required by law.

Exchanges

If you need a different product or replacement item, please contact our customer service team.

Exchange requests depend on product availability.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us promptly.

We will review your request and provide an appropriate solution.